Water damage and restoration services can be broken down into two subjects, emergency and non-emergency. An emergency or a non-emergency depends on whether or not the customer is a business or homeowner. The circumstances surrounding the damage determine what requires immediate attention or not. For the purposes of disclosure, to a good restoration company, all water damage is an emergency. Hours separate emergencies from non-emergencies. An emergency for a homeowner could be water damage that is confined to a single room or an area that an assessment can be made hours later, but damage that results in freestanding water in a home or that leaves expensive furniture and accessories setting on wet carpet or rugs, is an immediate problem. Artwork, furniture and drapery that are allowed to stay in contact with water or moisture began the process of wicking almost immediately. Drywall and baseboards wick also and can result in the necessity to remove them to arrest growing damage. The drying process is the most important and all the efforts of the restoration company will be focused on getting to a point that the drying process can start. Mold is a major concern and it should prompt homeowners to consider all water damage an emergency.
Emergency restoration for a business owner is a different set of concerns. The ability to open the business the next day may constitute an emergency. The business owner’s inventory may be at peril or there may be a risk of injury to the owners and patrons that may make a water cleanup necessary. In some cases, insurance policies mandate that sufficient procedures take place to arrest damage. Besides fire, water emergencies are the most damaging thing that can happen to any property, but especially businesses.
Fire damage and smoke damage restoration is also broken down into emergency and non- emergency problems. For a homeowner, fire and smoke come only after tragedy. In the interest of the family’s mental well- being, a quick return to a home that has been damaged by smoke or fire can be the beginning of healing for a family affected by fire. For businesses, smoke can be as damaging as the actual fire. In order to arrest the smell of smoke and fire, starting as soon as possible after the fire is necessary. After the smell of smoke has settled into the walls of some buildings, it can be years until it subsides. Immediate arrest of the carbon smell will have to be implemented. If not, a business will sometimes have to re -locate. This is an expense that can put businesses out of operation. Insurance can recover costs in material value, but they cannot replace lost clientele due to re-location. The simple act of not acting quickly to arrest the situation can quickly take a relatively small problem and have it multiply beyond the capacity of a homeowner or business owner to fully recover. As mentioned before, only hours separate emergencies from non-emergencies.